Frequently Asked Questions

Emergency information

At Balcombe Road Dental, we know dental emergencies can be extremely uncomfortable and upsetting. That is why we have a dedicated emergency treatment room for that toothache that has been keeping you awake all night or that tooth you knocked out during a game of footy. When you call us, we will always endeavour to accommodate your needs as soon as possible preferably on the same day (Call Out fee for public holiday/weekend apply).

Call us on 03 9583 1015


What can I expect at an appointment?

When you arrive at the Balcombe Road Dental, the staff will greet you and seat you at the waiting room, new patients will need to fill out a medical history form. We will examine you as quick as possible – average waiting time is 15 minutes.

What happens if I am a new patient?

You may have referred yourself, have been referred by a friend or family member. We will discuss your problem and ask about your dental history. A thorough examination will then follow. We may request examinations and X-rays to assist and support our diagnosis.

Otherwise, depending on the results of your examinations, the nature of the dental problem we will create tailor made dental treatment plan for you. If follow-up consultation or further consultations are required, we will indicate this and the staff will let you know the date and time of your next appointment.

Do you have Imaging - x-rays facilities?


Do you examine children at your clinic?

Yes. We do dental exams for children at our clinic.

Did you know there is Free Check Ups and Cleans for eligible Children between ages of 2 and 17 through Medicare – Child Dental Benefit Schedule- capped at $1000 over two years. Ring us to find out if you are eligible. 03 9583 1015

What happens if I need an injection?

Certain cases require injections, the team at Balcombe Road dental are very gentle.

What if I need Anesthetic?

We can undertake procedures in our dental clinic using local anaesthesia.

What happens if I need a prescription?

We may prescribe for example analgesia treatment for your condition. Please let us know in case you have any allergy or other dental condition.

If you have already been taking drugs prescribed by your home doctor, please bring them with you for clarification or possible drug interactions and correlations with the new condition.

Insurance and Billing

Do you accept my insurance? Yes we DO!

For the convenience of our patients Balcombe Road Dental provides on-the-spot HICAPS claims for ALL health funds and we accept EFTPOS, mastercard, visa, amex and debit cards. We are also prefered providers for HCF and NIB.

Do you have parking facilities?


FREE Off- street parking is available at the rear of the building on Roger Street